![]() Intuit’s public statements haven’t discussed whether or not the company will reimburse users for such expenses they merely say, “If you have already performed a data recovery activity before this email was sent, please inform us at so that we can work with you on a one-on-one basis.”Īs always, remember that the best protection against unexpected data loss is not data recovery software, but regular backups. In some situations, users have been forced to resort to professional data recovery services such as DriveSavers that can cost hundreds or even thousands of dollars. Unfortunately, data recovery isn’t always easy or even possible after file deletion, depending largely on whether the computer was used after the deletion happened. (If you’re still dealing with this situation, contact Intuit at. Users near an Apple Store were directed to the Genius Bar for help, and those who couldn’t visit an Apple Store were provided with instructions for using Data Rescue II, with both groups being reimbursed for the software. Intuit reportedly responded slowly to the problem at first, but later sent an email message to at least some affected users offering assistance in recovering files using Prosoft’s $99 Data Rescue II. More information is available from Macworld and the QuickBooks user forum, which is filled with hundreds of angry QuickBooks users. The new patch (version R5) disables the automatic update mechanism. Intuit issued an initial patch on 18-Dec-07, but it was still possible to download the bad patchĪccidentally under certain circumstances. Only QuickBooks 2006 users lost any data QuickBooks 2007 users merely had extraneous folders placed in their user directory when the update failed. The files were permanently deleted, not moved to the Trash. ![]() The update would fail partway through the process, alerting the user that “There is not enough space to install.” The updater would then delete the Desktop folder. The QuickBooks Fiasco - Several weeks ago, just as we (and many others) were starting to wrap up for the holidays, some users of QuickBooks Pro for Mac 2006 experienced failed automatic updates that deleted the Desktop folder and its contents. All QuickBooks users should immediately apply this patch, even if you manually disabled automatic updates. Instructions for manually updating QuickBooks are available from Intuit. On 04-Jan-08, Intuit released a patch for QuickBooks Pro for Mac 2006 to resolve a widely reported problem where all files on a user’s Desktop, including subdirectories, could be permanently deleted if automatic updates were enabled.
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